Returns Policy

Alcohol Returns

Due to UK licensing laws and the perishable nature of wine, we cannot accept returns of alcohol products unless they are:

• Faulty or damaged
• Incorrectly supplied
• Not as described

How to Report a Problem

If you receive a faulty or incorrect item:

1. Contact us within 48 hours of delivery
2. Email info@shoty.co.uk with your order number
3. Include photos of the issue
4. Keep the product in its original packaging

Refunds

For approved returns, we will issue a full refund to your original payment method within 5-10 business days. We will also cover the cost of return shipping for faulty items.

Damaged in Transit

If your order arrives damaged, please refuse delivery or note the damage with the courier. Contact us immediately with photos, and we will arrange a replacement or refund.

Contact

For any questions about returns, email info@shoty.co.uk or call us during business hours.